Privacy Policy for Rachel Few Neurodivergent Counselling & Mentoring

At Rachel Few Neurodivergent Counselling & Mentoring, we are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you access our services through our website, including the booking system and client forms.

By using our services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We collect personal information for the purpose of supporting clients through several means, including but not limited to:

• Booking System: When you schedule an appointment, we collect your name, email address, phone number, preferred appointment times, and payment information.
• Client Forms: When you complete the client intake forms, we may ask for sensitive information about your neurodivergence, mental health history, emergency contacts, and other health-related information necessary for your care.
• Website Use: We may automatically collect information about how you use our website through cookies and other tracking technologies, such as your IP address, browser type, and pages visited.

2. Use of Information

We use the information we collect to provide, personalize, and improve our services, including:

• To Provide Services: Your information is used to book appointments, communicate with you regarding your sessions, and manage your treatment plan.
• Client Care: To ensure that the services provided are tailored to your individual needs, we may use your sensitive health information (with your consent) to understand your neurodivergent traits and create a customized mentoring or counselling approach.
• Communication: We use your contact details to send appointment confirmations, reminders, and important updates related to your sessions.
• Improvement of Services: We may analyse feedback or anonymous data to enhance our services, but this data will not be used in a way that identifies you personally unless we have explicit consent.

3. Information Sharing

We understand the sensitive nature of the information you share with us, and we are committed to ensuring its confidentiality. We will not share your personal information with third parties except as described below:

• Third-Party Service Providers: We may share your information with third-party providers who help us operate our booking system, payment processing, or communication services. These third-party services are required to protect your information and only use it to perform the services we request.
• Legal Compliance: In certain circumstances, we may be required to disclose your information to comply with applicable laws, regulations, or legal processes, such as in response to a subpoena or court order. We will only disclose the minimum necessary information required for compliance.
• Emergency Situations: If we believe that your safety or the safety of others is at risk, we may disclose relevant information to emergency contacts or healthcare professionals to ensure your well-being.

4. Data Security

We employ a range of physical, technical, and administrative measures to protect the security of your personal information. This includes secure transmission protocols, encryption, and access controls to prevent unauthorized access to your data. However, please note that no method of electronic transmission or storage is 100% secure, and while we strive to protect your information, we cannot guarantee its absolute security.

5. Your Rights

You have the following rights concerning your personal information:

• Data Deletion: You may request the deletion of your personal information, subject to any legal or contractual obligations we must meet.
• Withdraw Consent: If we rely on your consent to process your data, you may withdraw consent at any time by contacting us. Please note that withdrawing consent may impact our ability to provide services.

6. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to enhance your experience and gather anonymous data about website usage. You can control the use of cookies through your browser settings, but please note that disabling cookies may affect your ability to use some features of our website.

7. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. When your information is no longer needed, we will securely delete or anonymize it.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or to comply with legal requirements. We will notify you of any significant changes by posting the new policy on our website and updating the “Effective Date” at the top of this page.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you wish to exercise your rights regarding your personal information, please contact us at:Rachel Few Neurodivergent Counselling & Mentoring
Email: [email protected]